Privacy Policy

Last Updated: February 28, 2026

At Hotel D Adda ("we", "us", or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including our website, mobile application, and WhatsApp messaging services.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you provide to us, including:

  • Name and contact information (phone number, email address)
  • Delivery address and location data
  • Order history and preferences
  • Payment information (processed securely through third-party payment processors)
  • Account credentials if you create an account

1.2 Automatically Collected Information

When you use our services, we may automatically collect:

  • Device information (device type, operating system, unique device identifiers)
  • Usage data (pages visited, features used, time spent)
  • Location data (with your permission)
  • Cookies and similar tracking technologies

1.3 WhatsApp Data

When you interact with us via WhatsApp:

  • We collect your phone number and messages you send to us
  • We may send you order confirmations, delivery updates, and promotional messages
  • Your WhatsApp data is processed in accordance with Meta's Privacy Policy and our terms

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders
  • Communicate with you about your orders, deliveries, and account
  • Send you order confirmations and delivery updates via WhatsApp
  • Respond to your inquiries and provide customer support
  • Improve our services and user experience
  • Send you promotional offers and marketing communications (with your consent)
  • Detect and prevent fraud or abuse
  • Comply with legal obligations

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

  • Service Providers: Third-party vendors who help us operate our business (payment processors, delivery partners, cloud hosting providers)
  • Meta/WhatsApp: When you use our WhatsApp services, your data is processed by Meta in accordance with their Privacy Policy
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In connection with a merger, acquisition, or sale of assets

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

5. Your Rights and Choices

You have the right to:

  • Access and receive a copy of your personal information
  • Correct inaccurate or incomplete information
  • Request deletion of your personal information
  • Opt-out of marketing communications
  • Withdraw consent for WhatsApp messaging (reply STOP to opt-out)
  • Object to processing of your personal information

6. WhatsApp Messaging

When you use our WhatsApp messaging services:

  • We use WhatsApp Business API to send you order confirmations, delivery updates, and promotional messages
  • Your phone number and messages are processed by Meta (WhatsApp's parent company)
  • You can opt-out at any time by replying "STOP" to our messages
  • Standard messaging rates may apply
  • We comply with WhatsApp's Business Policy and Terms of Service

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and personalize content. You can control cookies through your browser settings.

8. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Hotel D Adda

Mali Nagar, Soholi Road, Kadegaon - 415304

+91 7021761247

info@hoteldadda.com